{"id":6140,"date":"2019-05-12T09:58:30","date_gmt":"2019-05-12T09:58:30","guid":{"rendered":"https:\/\/zf-solutions.com\/?page_id=6140"},"modified":"2023-09-07T18:23:19","modified_gmt":"2023-09-07T16:23:19","slug":"sol-sap-otk","status":"publish","type":"page","link":"https:\/\/zf-solutions.com\/index.php\/sol-sap-otk\/","title":{"rendered":"SAP Basis Outtasking"},"content":{"rendered":"<p>[vc_row full_width=&#187;stretch_row&#187; parallax=&#187;content-moving&#187; parallax_image=&#187;6199&#8243; css=&#187;.vc_custom_1557668462160{margin-bottom: 0px !important;padding-top: 120px !important;padding-bottom: 90px !important;}&#187;][vc_column el_class=&#187;center&#187;]<div class=\"boc_spacing \" style=\"height: 50px\"><\/div><h2 class=\"boc_heading  center  text_35_on_mobile  boc_animate_when_almost_visible boc_top-to-bottom inherit_weight\"  style=\"margin-bottom: 4px;color: #ffffff;font-size: 40px;\" ><span>SAP Basis <strong>Outtasking<\/strong><\/span><\/h2><div class=\"boc_spacing \" style=\"height: 50px\"><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#187;stretch_row&#187; parallax=&#187;content-moving&#187; css=&#187;.vc_custom_1556812265819{margin-bottom: 0px !important;}&#187;][vc_column el_class=&#187;center&#187;]<h2 class=\"boc_heading  center  text_35_on_mobile  boc_animate_when_almost_visible boc_top-to-bottom inherit_weight\"  style=\"margin-bottom: 4px;color: #000000;font-size: 40px;\" ><span>Zuverl\u00e4ssigkeit und Flexibilit\u00e4t<\/span><\/h2><div class=\"boc_spacing \" style=\"height: 20px\"><\/div>[vc_column_text]<\/p>\n<p style=\"text-align: left;\">Garantieren wir Ihnen im Rahmen unserer SAP Basis Outtasking Services. Wir betreuen Ihre Systeme remote auf Ihrer On-Premise Plattform oder in der Cloud nach fest definierten Policies und Service Level Agreements. Auch die auftragsbasierte Durchf\u00fchrung von Installationen, Migrationen und Updates ist &#171;jederzeit&#187; m\u00f6glich. Somit entlasten Sie ihre Mitarbeiter und haben Zugriff auf das volle Knowhow und Best Practices von ZeroFault Solutions. Ihre Systeme werden selbstverst\u00e4ndlich nur von geschulten und zertifizierten SAP Mitarbeiterinnen und Mitarbeitern betreut und betrieben.<\/p>\n<p>[\/vc_column_text]<div  class=\"boc_divider  \"  style=\"margin-top: 20px;margin-bottom: 20px;height: 1px;background: #eeeeee;\"><\/div>[\/vc_column][\/vc_row][vc_row full_width=&#187;stretch_row&#187; parallax=&#187;content-moving&#187; css=&#187;.vc_custom_1556812265819{margin-bottom: 0px !important;}&#187;][vc_column el_class=&#187;center&#187;]<div class=\"boc_spacing \" style=\"height: 50px\"><\/div><h2 class=\"boc_heading  center  text_35_on_mobile  boc_animate_when_almost_visible boc_top-to-bottom inherit_weight\"  style=\"margin-bottom: 4px;color: #000000;font-size: 40px;\" ><span>Build your Service<\/span><\/h2><div class=\"boc_spacing \" style=\"height: 20px\"><\/div>[vc_column_text]Mit unserem flexiblen Betriebsmodell gestalten Sie sich Ihren Wunschservice! Durch die auf Systemebene anwendbare Kombinationen von Policies und Agreements k\u00f6nnen Sie clever und preiswert Ihre Systeme von uns betreiben lassen. Gerne <a href=\"https:\/\/zf-solutions.com\/index.php\/contact\/\">beraten<\/a> wir Sie bei der Gestaltung des Outtasking Service. Auch f\u00fcr Sie finden wir die passende L\u00f6sung &#8211; versprochen![\/vc_column_text][\/vc_column][\/vc_row][vc_row][vc_column]<h2 class=\"boc_heading  al_left   inherit_weight\"  style=\"color: #333;\" ><span>Operation Policy<\/span><\/h2>[\/vc_column][\/vc_row][vc_row][vc_column width=&#187;1\/3&#8243;]<div class=\"price_column  add_shadow \"><ul><li class=\"price_column_title\">Bronze<\/li><li><\/p>\n<ul>\n<li style=\"text-align: center;\">SAP Betrieb \u221a<\/li>\n<li style=\"text-align: center;\">Datenbank Betrieb \u221a<\/li>\n<li style=\"text-align: center;\">Service Management \u221a<\/li>\n<li style=\"text-align: center;\">Service Level Agreements \u221a<\/li>\n<li style=\"text-align: center;\">Systemverantwortliche\/r \u2014<\/li>\n<li style=\"text-align: center;\">Monitoring Service \u2014<\/li>\n<\/ul>\n<p><\/li><\/ul><\/div>[\/vc_column][vc_column width=&#187;1\/3&#8243;]<div class=\"price_column  add_shadow \"><ul><li class=\"price_column_title\">Silber<\/li><li><\/p>\n<ul>\n<li style=\"text-align: center;\">SAP Betrieb \u221a<\/li>\n<li style=\"text-align: center;\">Datenbank Betrieb \u221a<\/li>\n<li style=\"text-align: center;\">Service Management \u221a<\/li>\n<li style=\"text-align: center;\">Service Level Agreements \u221a<\/li>\n<li style=\"text-align: center;\">Systemverantwortliche\/r \u221a<\/li>\n<li style=\"text-align: center;\">Monitoring Service \u221a<\/li>\n<\/ul>\n<p><\/li><\/ul><\/div>[\/vc_column][vc_column width=&#187;1\/3&#8243;]<div class=\"price_column  price_column_featured add_shadow \"><ul><li class=\"price_column_title\">Gold<\/li><li><\/p>\n<ul>\n<li style=\"text-align: center;\">SAP Betrieb \u221a<\/li>\n<li style=\"text-align: center;\">Datenbank Betrieb \u221a<\/li>\n<li style=\"text-align: center;\">Service Management \u221a<\/li>\n<li style=\"text-align: center;\">Service Level Agreements \u221a<\/li>\n<li style=\"text-align: center;\">Systemverantwortliche\/r \u221a<\/li>\n<li style=\"text-align: center;\">Monitoring Service \u221a<\/li>\n<li style=\"text-align: center;\">Security Notes: 1x \/ Monat \u221a<\/li>\n<li style=\"text-align: center;\">Support Package Stack: 1x \/ Jahr \u221a<\/li>\n<\/ul>\n<p><\/li><\/ul><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<h2 class=\"boc_heading  al_left   inherit_weight\"  style=\"color: #333;\" ><span>Service Management Policy<\/span><\/h2>[\/vc_column][\/vc_row][vc_row][vc_column width=&#187;1\/3&#8243;]<div class=\"price_column  add_shadow \"><ul><li class=\"price_column_title\">Bronze<\/li><li><\/p>\n<ul>\n<li style=\"text-align: center;\">Service Management Meeting: 1x \/ Jahr<\/li>\n<li style=\"text-align: center;\">Service Availability Reporting <span style=\"display: inline !important; float: none; background-color: #ffffff; color: #333333; cursor: text; font-family: Georgia,'Times New Roman','Bitstream Charter',Times,serif; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;\">\u2014<\/span><\/li>\n<li style=\"text-align: center;\">Service Level Reporting <span style=\"display: inline !important; float: none; background-color: #ffffff; color: #333333; cursor: text; font-family: Georgia,'Times New Roman','Bitstream Charter',Times,serif; font-size: 16px; font-style: normal; font-variant: normal; font-weight: 400; letter-spacing: normal; orphans: 2; text-align: left; text-decoration: none; text-indent: 0px; text-transform: none; -webkit-text-stroke-width: 0px; white-space: normal; word-spacing: 0px;\">\u2014<\/span><\/li>\n<li style=\"text-align: center;\">Early Watch Alert Auswertung \u2014<\/li>\n<\/ul>\n<p><\/li><\/ul><\/div>[\/vc_column][vc_column width=&#187;1\/3&#8243;]<div class=\"price_column  add_shadow \"><ul><li class=\"price_column_title\">Silber<\/li><li><\/p>\n<ul>\n<li style=\"text-align: center;\">Service Management Meeting: 2x \/ Jahr<\/li>\n<li style=\"text-align: center;\">Service Availability Reporting: 1x \/ Monat<\/li>\n<li style=\"text-align: center;\">Service Level Reporting: 1x \/ Monat<\/li>\n<li style=\"text-align: center;\">Early Watch Alert Auswertung: 1x \/ Quartal<\/li>\n<\/ul>\n<p><\/li><\/ul><\/div>[\/vc_column][vc_column width=&#187;1\/3&#8243;]<div class=\"price_column  price_column_featured add_shadow \"><ul><li class=\"price_column_title\">Gold<\/li><li><\/p>\n<ul>\n<li style=\"text-align: center;\">Service Management Meeting: 4x \/ Jahr<\/li>\n<li style=\"text-align: center;\">Service Availability Reporting: 1x \/ Monat<\/li>\n<li style=\"text-align: center;\"><b><\/b>Service Level Reporting: 1x \/ Monat<\/li>\n<li style=\"text-align: center;\">Early Watch Alert Auswertung: 1x \/ Monat<\/li>\n<\/ul>\n<p><\/li><\/ul><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<h2 class=\"boc_heading  al_left   inherit_weight\"  style=\"color: #333;\" ><span>Service Level Agreement<\/span><\/h2>[\/vc_column][\/vc_row][vc_row][vc_column width=&#187;1\/3&#8243;]<div class=\"price_column  add_shadow \"><ul><li class=\"price_column_title\">Bronze<\/li><li><\/p>\n<ul>\n<li>Reaktionszeit Incidents: Best Effort<\/li>\n<li>L\u00f6sungszeit Incidents: Best Effort<\/li>\n<li>Reaktionszeit Service Requests: Best Effort<\/li>\n<li>Antwortzeiten Dialog \/ HTTP: Best Effort<\/li>\n<li>Betriebszeit: Mo.-Fr. 09:00 &#8211; 16:00<\/li>\n<li>Servicezeit: Mo.-Fr. 09:00 &#8211; 16:00<\/li>\n<li>Pikettdienst (18:00 &#8211; 07:00 + WE): Nein<\/li>\n<li>Gar. Verf\u00fcgbarkeit: Best Effort<\/li>\n<\/ul>\n<p><\/li><\/ul><\/div>[\/vc_column][vc_column width=&#187;1\/3&#8243;]<div class=\"price_column  add_shadow \"><ul><li class=\"price_column_title\">Silber<\/li><li><\/p>\n<ul>\n<li>Reaktionszeit Incidents: 60 Min.<\/li>\n<li>L\u00f6sungszeit Incidents: 120 Min.<\/li>\n<li>Reaktionszeit Service Requests: 120 Min.<\/li>\n<li>Antwortzeiten Dialog \/ HTTP: &lt; 1000 ms<\/li>\n<li>Betriebszeit: Mo.-Fr. 08:00 &#8211; 17:00<\/li>\n<li>Servicezeit: Mo.-Fr. 08:00 &#8211; 17:00<\/li>\n<li>Pikettdienst (17:00 &#8211; 08:00 + WE): Nein<\/li>\n<li>Gar. Verf\u00fcgbarkeit (innerh. BZ): 99.5 &#8211; 99.9%<\/li>\n<li>Operation Policy Silber \/ Gold erforderlich<\/li>\n<\/ul>\n<p><\/li><\/ul><\/div>[\/vc_column][vc_column width=&#187;1\/3&#8243;]<div class=\"price_column  price_column_featured add_shadow \"><ul><li class=\"price_column_title\">Gold<\/li><li><\/p>\n<ul>\n<li>Reaktionszeit Incidents: 30 Min.<\/li>\n<li>L\u00f6sungszeit Incidents: 60 Min.<\/li>\n<li>Reaktionszeit Service Requests: 60 Min.<\/li>\n<li>Antwortzeiten Dialog \/ HTTP: &lt; 750 ms<\/li>\n<li>Betriebszeit: 7x24h<\/li>\n<li>Servicezeit: Mo.-Fr. 08:00 &#8211; 17:00<\/li>\n<li>Pikettdienst (17:00 &#8211; 08:00 + WE): Ja<\/li>\n<li>Gar. Verf\u00fcgbarkeit (innerh. BZ): 99.5 &#8211; 99.9%<\/li>\n<li>Operation Policy Silber \/ Gold erforderlich<\/li>\n<\/ul>\n<p><\/li><\/ul><\/div>[\/vc_column][vc_column]<div  class=\"boc_divider  \"  style=\"margin-top: 20px;margin-bottom: 20px;height: 1px;background: #eeeeee;\"><\/div>[\/vc_column][\/vc_row][vc_row][vc_column]<h2 class=\"boc_heading  center   inherit_weight\"  style=\"color: #333;\" ><span>Dienstleistung &#171;nach Mass&#187;<\/span><\/h2>[vc_column_text]Sie entscheiden \u00fcber den Umfang unseres Dienstleistungspakets mit klaren Abgrenzungen f\u00fcr einen reibungslosen Betrieb Ihrer SAP Systemlandschaften.[\/vc_column_text][vc_single_image alignment=&#187;center&#187; onclick=&#187;zoom&#187; image=&#187;6653&#8243;]<div class=\"content_slides content_slides_arrowed arrows_pos_Outside \" id=\"content_slides_3510\"><div class=\"content_slide_item  boc_owl_lazy\">[vc_column_text]<strong>Paket 1:<\/strong> Der klassische Outtasking Service. Wir \u00fcbernehmen f\u00fcr Sie den Betrieb Ihrer SAP Systeme und Datenbanken. Die Verantwortung f\u00fcr die Infrastruktur und Betriebssysteme liegt bei Ihnen oder einem Drittanbieter.[\/vc_column_text]<\/div><div class=\"content_slide_item  boc_owl_lazy\">[vc_column_text]<strong>Paket 2:<\/strong> Unser erweiterter Outtasking Service. Wir \u00fcbernehmen f\u00fcr Sie den Betrieb Ihrer SAP Systeme und Datenbanken sowie der dazugeh\u00f6rigen Betriebssysteme auf <a href=\"https:\/\/zf-solutions.com\/index.php\/sap-on-azure\/\">Azure<\/a>, <a href=\"https:\/\/aws.amazon.com\/sap\/\">AWS<\/a> oder <a href=\"https:\/\/cloud.google.com\/solutions\/sap\" target=\"_blank\" rel=\"noopener\">GCP<\/a>. Die Verantwortung f\u00fcr die Infrastruktur liegt bei Ihnen oder einem Drittanbieter.[\/vc_column_text]<\/div><div class=\"content_slide_item  boc_owl_lazy\">[vc_column_text]<strong>Paket 3+1:<\/strong> Das &#171;Rundum-sorglos-Paket&#187;. Wir \u00fcbernehmen f\u00fcr Sie den kompletten Betrieb Ihrer SAP Systeme und Datenbanken inklusive Betriebssysteme und Infrastruktur. Dieses Angebot gilt nur in unserer eigenen ZeroFault Solutions Cloud.[\/vc_column_text]<\/div><\/div><div class=\"boc_spacing \" style=\"height: 20px\"><\/div>[\/vc_column][\/vc_row]<\/p>\n","protected":false},"excerpt":{"rendered":"<p>[vc_row full_width=&#187;stretch_row&#187; parallax=&#187;content-moving&#187; parallax_image=&#187;6199&#8243; css=&#187;.vc_custom_1557668462160{margin-bottom: 0px !important;padding-top: 120px !important;padding-bottom: 90px !important;}&#187;][vc_column el_class=&#187;center&#187;][\/vc_column][\/vc_row][vc_row full_width=&#187;stretch_row&#187; parallax=&#187;content-moving&#187; css=&#187;.vc_custom_1556812265819{margin-bottom: 0px !important;}&#187;][vc_column el_class=&#187;center&#187;][vc_column_text] Garantieren wir Ihnen im Rahmen unserer SAP Basis Outtasking Services. Wir betreuen Ihre Systeme remote auf Ihrer On-Premise Plattform oder in der Cloud nach fest definierten Policies und Service Level Agreements. Auch die auftragsbasierte Durchf\u00fchrung von Installationen,&#8230;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"_monsterinsights_skip_tracking":false,"_monsterinsights_sitenote_active":false,"_monsterinsights_sitenote_note":"","_monsterinsights_sitenote_category":0,"footnotes":""},"class_list":["post-6140","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v27.6 - https:\/\/yoast.com\/product\/yoast-seo-wordpress\/ -->\n<title>SAP Basis Outtasking - On-Premise &amp; Cloud - ZeroFault Solutions<\/title>\n<meta name=\"description\" content=\"Wir bieten professionelle SAP Basis Outtasking &amp; Remote Services mit fest definierten SLAs und mit bis zu 99.9% Verf\u00fcgbarkeit!\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/zf-solutions.com\/index.php\/sol-sap-otk\/\" \/>\n<meta property=\"og:locale\" content=\"de_DE\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"SAP Basis Outtasking - 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